Staff Training Academy Materials

Forging Hospitality Ninjas

Michelin-Star Training System

Service Ninja Video (90-sec)

Key Moments:

00:12: Emotional IQ drill
00:34: Crisis de-escalation
01:22: Profit-conscious upselling

Syllabus PDF Outline

Module 1: Plating Geometry

The 5:3 Golden Ratio for visual profit
Sauce vectoring techniques

Module 2: Neuro-hospitality

Voice tone calibration
Guest dopamine triggers

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